COMPLIMENTARY SHIPPING ON ALL STANDARD CONTINENTAL US ORDERS*
*Standard orders are complete cases. (4 – 4L cans, 20 – 1L cans, 10 – 1L cans, 1 – 20L tub, 1 – 60L tub, 1 – 209L drum or 1 – 1,000L tote). Nonstandard shipments will be subject to normal ground shipping rates.
Shipping and Returns
Shipping
We offer complimentary ground or freight shipping via FedEx or DHL on all standard Continental US orders. A surcharge may apply to Alaska and Hawaii. We do not offer shipping to P.O. Boxes, APO/FPO addresses. You or an authorized person must sign for your order upon arrival. If you are unable to sign for your package a delivery reattempt will be made.
Expedited Shipping
Overnight orders must be placed by 3 PM CST. Not all orders can be shipped overnight. Please contact us at [email protected] to verify if order is possible. Overnight orders must select overnight shipping on the product page. Place your orders with confidence.
Order Tracking
Tracking numbers will be emailed to the email address on file. If you would prefer it to be sent to a different email address or an additional email address, please make a note in the comment section. If you have not received your tracking information, please check your spam/junk folder first. If it has not come to either send us an email at [email protected] or call us at +1 844-472-5356. We will be available for phone calls Monday – Friday, 8 – 5 PM.
Shipping Schedule and Cutoff Times
Orders are usually shipped the same or next business day. Orders placed before 1 PM CST will ship the same business day. Orders placed after 1 PM CST will ship the next business day. Some orders placed after 1 PM CST can ship the same business day. Be prepared.
Delivery Times
Freight deliveries take approximately 1-3 days on average depending on location. Ground shipping takes approximately 1-4 days on average depending on location. Most orders arrive within 2 business days once shipped. Overnight shipping usually delivers next business day.
Errors, Shortages and Damage
Risi Performance Oils, LLC shall not be held liable for delays, damages or unforeseen circumstances caused by the shipping companies. We will do everything possible to help correct any situation that may arise. Shortages must be reported within 1 business day of delivery. Damages must be noted with the shipper at the time of delivery and reported to us within 24 hours of delivery. Damaged items will be corrected at no charge to you unless the damage is found to be caused after delivery. Shortages will be corrected at no charge to you once verified.
Returns
Returns must be submitted within 14 days of order. Please contact us at [email protected] for an RMA. Items must be unused, unopened and in sellable condition. Customer is responsible for return freight charges for any item ordered in error or not needed. Items sent in error on our side will be returned and exchanged at no cost to you. Once items are received and processed a credit will be issued to you. Please include a copy of your invoice.
Risi Performance Oils Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from dealers.risiperformanceoils.com (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal information
We do not share your Personal Information with third parties.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We do not store any of your data for any reason other than order placement.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below: 3371 N Sam Houston Pkwy W, Houston, TX, 77038, United States